Terms and Conditions
Legal terms for using OmegaX Health
These Terms and Conditions govern your access to and use of the OmegaX Health website, mobile and desktop applications, and business platform services.
Table of contents
Key Definitions
For clarity, the following definitions apply:
- "Account" means the user account you create to access the Services.
- "Activated User" means, for Business Platform billing purposes, a user invited by or affiliated with a Business Customer who completes activation and/or meets usage criteria defined in the applicable plan or order form.
- "AI Outputs" means any responses, summaries, insights, recommendations, coaching content, or other outputs generated or assisted by automated systems, including artificial intelligence.
- "Business Customer" means an organization (e.g., employer, insurer, provider, or other entity) that uses the Business Platform.
- "Content" means any text, images, files, audio, video, data, health metrics, messages, and other materials submitted to, stored in, or generated through the Services.
- "Managed Profiles" means additional profiles or accounts you manage for other individuals via the Services (where enabled).
- "Subscription" means any paid plan (including Lifestyle Premium, Longevity Premium, Lifestyle Business Premium, Longevity Business Premium, Enterprise, or successor plans).
- "Third-Party Services" means third-party products, services, platforms, integrations, SDKs, APIs, or websites that interoperate with the Services (e.g., Apple Health, Google Fit, wearable providers, payment processors, messaging platforms).
- "You" or "User" means the individual using the Services; if you are using the Business Platform on behalf of an organization, "you" includes you in your capacity as an authorized representative of that organization.
Eligibility (18+ Only)
The Services are intended only for adults. You must be at least 18 years old to access or use the Services. By using the Services, you represent and warrant that you are 18+ and legally capable of entering into these Terms.
Account Registration, Security, and One-Account Policy
3.1 One Account per person
You may maintain one Account per individual. Creating or using multiple Accounts to bypass usage limits, restrictions, enforcement actions, or subscription rules is prohibited.
3.2 Account security
You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your Account. You agree to notify us promptly of any unauthorized use or security breach.
3.3 Accurate information
You agree to provide accurate, current, and complete information during registration and to keep your Account details updated.
Managed Profiles (Managing other people's accounts)
Where the Services permit you to manage additional profiles (Managed Profiles), you agree that:
- Each Managed Profile must belong to an individual who is 18+.
- You have obtained the individual's explicit permission and any other legally required authorization to create/access/manage that profile and its information (including health and wellness data).
- You are responsible for actions performed through Managed Profiles you control (including enabling integrations, uploading information, and sharing outputs).
We may restrict, suspend, or remove Managed Profile functionality at any time to prevent misuse, protect users, or comply with legal obligations.
The Services, Feature Changes, and Beta Features
5.1 General
The Services may include wellness and lifestyle features, coaching experiences, reminders, dashboards, goal planning, integrations, and AI-assisted interactions (text and/or voice), among others.
5.2 Feature changes and availability
We may add, remove, modify, suspend, or discontinue any part of the Services at any time, including features, integrations, content, and plan entitlements. Some features may be limited by region, platform, device compatibility, or third-party availability.
5.3 Beta / experimental features
Certain features may be designated as "alpha," "beta," "preview," "experimental," or similar ("Beta Features"). Beta Features may be unstable, incomplete, or inaccurate and may change or be removed without notice. Beta Features are provided as-is and as available, without warranties of any kind.
Health, Medical, and Safety Disclaimers (Non-Clinical Use)
6.1 No medical services; no medical advice
The Services are provided for general informational and educational purposes only and do not constitute medical advice, diagnosis, or treatment. OmegaX Health is not a healthcare provider. Your use of the Services does not create a doctor–patient relationship or any professional duty of care.
6.2 Not for emergencies
The Services are not intended for medical emergencies. If you believe you are experiencing an emergency, call local emergency services immediately or seek urgent medical care.
6.3 You are responsible for decisions
You remain solely responsible for your health decisions and actions. Always consult a qualified healthcare professional before making medical or health-related decisions, including decisions about exercise, nutrition, supplements, medications, or treatment.
AI Outputs and Limitations
The Services may generate AI Outputs. You acknowledge and agree that:
- AI Outputs may be incorrect, incomplete, misleading, or inappropriate for your circumstances.
- AI Outputs are not professional advice and are not a substitute for qualified medical, legal, financial, or other professional guidance.
- You will use independent judgment and verify information before relying on it, particularly where it may affect health, safety, or wellbeing.
- We do not guarantee the accuracy, completeness, or usefulness of AI Outputs.
Third-Party Services, Wearables, and Integrations
The Services may integrate with Third-Party Services (e.g., Apple HealthKit, Google Fit, wearable devices, messaging channels, payment processors). You acknowledge and agree that:
- Third-Party Services are not under our control and may change, malfunction, restrict access, or discontinue at any time.
- Data from Third-Party Services may be inaccurate, delayed, incomplete, or unavailable.
- Your use of Third-Party Services is governed by their terms and policies, and you are responsible for reviewing them.
- We are not responsible for third-party actions, outages, inaccuracies, or data handling practices.
Communications and Notifications
You consent to receive communications from us electronically (including email, in-app notices, and push notifications). These may include service announcements, security alerts, product updates, and account-related messages.
Where you enable third-party messaging channels (e.g., WhatsApp/Telegram or similar), delivery depends on third-party systems and may be delayed or unavailable. Carrier or third-party fees may apply.
Subscriptions, Billing, and Purchases
10.1 Plans and pricing
We may offer the following (or successor) plans:
- B2C: Free tier, Lifestyle Premium, Longevity Premium.
- B2B2C/Business: Lifestyle Business Premium, Longevity Business Premium (typically priced per Activated User), and Enterprise (custom pricing and terms).
Plan features, entitlements, and limitations may differ by region and platform.
10.2 Billing providers
Subscriptions may be processed through Apple In-App Purchases, Google Play Billing, Stripe, and/or other processors. You agree to comply with the applicable billing provider terms.
10.3 Auto-renewal and cancellation
Subscriptions typically renew automatically unless canceled. You must cancel through the relevant platform's cancellation mechanism (e.g., App Store, Google Play, or a Stripe billing portal). Cancellation generally takes effect at the end of the current billing period unless applicable law requires otherwise.
10.4 No refunds
To the maximum extent permitted by law, all purchases are final and non-refundable. If applicable law provides mandatory refund rights or cancellation rights, those rights remain unaffected.
10.5 Price and plan changes
We may change pricing, plan structures, or inclusions. Where required by law or platform rules, we will provide notice. Updated pricing may apply at renewal or as otherwise stated at the time of change.
10.6 Future payment methods
We may introduce additional payment methods (e.g., bank transfer for Enterprise). If new methods are introduced, additional terms may apply.
Free Tier, Usage Limits, and Fair Use
The Free tier and certain paid features are subject to usage limits and fair use controls (e.g., rate limits, request caps, feature gating, throttling, and abuse detection). Usage limits may change at any time for operational, quality, security, or cost reasons.
We may limit, throttle, suspend, or terminate access if we reasonably believe your usage is abusive, fraudulent, harmful to the Services, or intended to circumvent restrictions.
Acceptable Use and Prohibited Conduct
You agree not to misuse the Services. Prohibited conduct includes, without limitation:
- Violating any applicable law, regulation, or third-party rights.
- Attempting to access another user's account or data without authorization.
- Circumventing usage limits, access controls, or security mechanisms.
- Reverse engineering, decompiling, disassembling, or attempting to derive source code, underlying models, prompts, or system logic, except to the extent such restrictions are prohibited by law.
- Using automated systems (bots/scrapers) to extract data or overload the Services without our written permission.
- Introducing malware or harmful code or attempting to disrupt, degrade, or compromise the Services.
- Using the Services for emergency response, clinical triage, or professional medical decision-making for third parties.
- Harassment, threats, or abuse of others (where any communication features exist).
We may investigate and take appropriate action, including removing Content, restricting access, and reporting unlawful activity to authorities.
User Content, Uploads, and Permissions
13.1 Your ownership
You retain ownership of Content you submit, subject to the license granted to us below.
13.2 License you grant to OmegaX Health
You grant OmegaX Health a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, reproduce, modify (for formatting/technical reasons), and use your Content solely to:
- provide and operate the Services,
- maintain and improve performance and functionality,
- protect the security and integrity of the Services,
- provide support and troubleshoot issues, and
- comply with legal obligations.
13.3 Sensitive information and uploads
If you upload sensitive data (including medical records or personal documents), you do so voluntarily and acknowledge the inherent risks of digital storage and transmission described in our Privacy Policy. You represent that you have all rights and permissions necessary to upload such Content.
13.4 Social sharing
If you choose to share content (such as workout completion) to social platforms, you understand that those platforms' terms and privacy policies apply and that OmegaX Health is not responsible for what happens to content once shared externally.
Feedback
If you submit feedback, suggestions, or ideas, you grant OmegaX Health a perpetual, irrevocable, worldwide, royalty-free right to use, modify, and incorporate them into the Services without compensation or obligation to you.
Intellectual Property
The Services, including software, designs, graphics, trademarks, logos, and all related intellectual property, are owned by OmegaX Health and/or its licensors. These Terms do not transfer any ownership rights to you.
15.1 License to you
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal use (or, if you are a Business Customer, for authorized internal business purposes).
15.2 Restrictions
You may not copy, modify, distribute, sell, lease, or create derivative works of the Services except as expressly permitted by law or by us in writing.
Business Platform (B2B2C) Provisions
If you use the Services through a Business Customer:
- Your access may be provisioned, managed, or revoked by that Business Customer.
- Program administration may require sharing certain limited information with the Business Customer (e.g., activation status, plan assignment, program-level metrics, and where applicable aggregated/de-identified analytics), subject to the Privacy Policy, your settings, contracts, and applicable law.
- Enterprise arrangements may be governed by a separate written agreement (order form/MSA/DPA). If there is a conflict, the enterprise agreement controls.
Privacy
Our Privacy Policy describes how we collect, use, store, and share personal information. By using the Services, you acknowledge you have read and understood the Privacy Policy.
Suspension and Termination
18.1 Our rights
We may suspend or terminate your Account or access (in whole or in part) if we reasonably believe:
- you violated these Terms,
- you pose a security, legal, or operational risk,
- you are abusing or attempting to circumvent usage limits, or
- we are required to do so by law or to protect users.
18.2 Your rights
You may stop using the Services at any time. Account deletion requests are handled as described in our Privacy Policy and may be subject to lawful retention obligations (e.g., security, fraud prevention, compliance).
Disclaimers
To the maximum extent permitted by law, the Services (including Beta Features and AI Outputs) are provided "AS IS" and "AS AVAILABLE." OmegaX Health disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability.
We do not warrant that the Services will be uninterrupted, error-free, secure, or compatible with all devices.
Limitation of Liability
To the maximum extent permitted by law:
- OmegaX Health will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, goodwill, business interruption, or data, arising out of or related to the Services or these Terms.
- OmegaX Health's total liability for all claims arising out of or related to the Services or these Terms will not exceed the greater of:
- the amount you paid to OmegaX Health for the Services in the 12 months preceding the event giving rise to the claim; or
- USD $100.
Nothing in these Terms limits liability that cannot legally be limited.
Indemnification
You agree to defend, indemnify, and hold harmless OmegaX Health and its affiliates, officers, directors, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:
- your use of the Services,
- your Content,
- your violation of these Terms, or
- your violation of any applicable law or third-party rights.
Dispute Resolution and Mandatory Arbitration (Consumers)
22.1 Informal resolution first
Before initiating arbitration, you agree to contact us at info@omegax.health with a written description of the dispute and your desired resolution. We will attempt to resolve the dispute informally within 30 days.
22.2 Binding arbitration
If informal resolution fails, and if you are using the Services as a consumer (not on behalf of a Business Customer), you and OmegaX Health agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the Dubai International Arbitration Centre (DIAC) under its rules in effect at the time.
- Seat (legal place) of arbitration: Dubai, United Arab Emirates
- Language: English
- Number of arbitrators: One (unless DIAC rules require otherwise)
22.3 Class action waiver
To the maximum extent permitted by law, disputes must be brought on an individual basis only. You and OmegaX Health waive any right to bring or participate in a class action, class arbitration, or representative proceeding.
22.4 Exceptions
Either party may seek injunctive or equitable relief to protect intellectual property rights, prevent unauthorized access, or address security threats.
22.5 Where arbitration is restricted
If mandatory arbitration or the class waiver is unenforceable under applicable law, the unenforceable provision will not apply to you to the extent prohibited, and disputes will be resolved under Section 23.
Governing Law and Venue (Where Arbitration Does Not Apply)
These Terms are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Dubai, without regard to conflict of laws principles.
To the extent a dispute is not subject to arbitration (or arbitration is unenforceable), the courts of Dubai, UAE will have jurisdiction, unless applicable law requires otherwise.
Changes to These Terms
We may update these Terms from time to time. The "Last updated" date indicates when changes were made. Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.
Miscellaneous
- Entire agreement: These Terms, together with the Privacy Policy and any posted notices/policies, form the entire agreement regarding your use of the Services, except where an enterprise agreement applies.
- Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
- No waiver: Failure to enforce a provision is not a waiver.
- Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
- Force majeure: We are not liable for delays or failures due to events beyond our reasonable control.
- Electronic notices: You consent to receiving notices electronically.
Contact
OMEGAX HEALTH FZCO
Email: info@omegax.health
Unit No: UT-12-CO-253
DMCC Business Centre, Level 12
Uptown Tower
Dubai, United Arab Emirates